Privacy Policy

Introduction

xTide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services (collectively, the "Service").

By using xTide, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

• Name and email address
• Phone number (optional)
• Employment information (role, department, location)
• Account credentials (securely encrypted)
• Profile photo (optional)

Financial Information

For tip tracking and reporting purposes, we collect:

• Tip amounts received
• Hours worked
• Shift dates and times
• Payment method breakdown (cash vs. card tips)

Automatically Collected Information

• Device information (model, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time spent)
• App usage data and analytics
• Location data (only when using location-based features)

How We Use Your Information

We use collected information for:

• Service Delivery: Calculate and display tip earnings, manage schedules, track inventory
• Account Management: Create and maintain your account, authenticate your identity
• Communication: Send shift notifications, important updates, and support responses
• Analytics: Improve our Service, understand usage patterns, fix bugs
• Compliance: Meet legal obligations, prevent fraud, ensure security
• Customer Support: Respond to inquiries and provide assistance

Information Sharing and Disclosure

Within Your Organization

Your tip history and earnings are visible to authorized managers at your workplace. We do not share your information with other organizations or staff members outside your workplace.

Third-Party Service Providers

We may share information with trusted third parties who help us operate our Service:

• Firebase (Google): Authentication, database, and hosting services
• Vercel: Web hosting and deployment
• Email service providers: Transactional emails and notifications
• Analytics providers: Usage analytics and performance monitoring

These providers are contractually obligated to protect your data and may not use it for other purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure password hashing and storage
• Regular security audits and updates
• Restricted access to personal information
• Secure cloud infrastructure with Firebase and Vercel

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention).

Tip history and earnings records may be retained for tax and employment record purposes as required by law.

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Object: Object to processing of your information in certain circumstances

To exercise these rights, contact us at privacy@xtide.io

Children's Privacy

xTide is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

Push Notifications

We may send you push notifications about shifts, tips finalized, and important updates. You can disable push notifications in your device settings at any time.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Consent

By using xTide, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.