Last updated: March 12, 2026
During our beta testing phase, we offer a generous 90-day free trial. This policy will apply once paid subscriptions become available.
At xTide, we want you to be completely satisfied with our service. This Refund Policy explains our refund and cancellation terms for xTide subscriptions.
1.1 Trial Duration: All new accounts receive a 90-day free trial with full access to all features.
1.2 No Payment Required: No credit card or payment information is required during the trial period.
1.3 Trial Cancellation: You may cancel at any time during the trial with no charges.
1.4 Trial Conversion: After the trial period, continued use requires a paid subscription.
2.1 Billing Cycle: Subscriptions are billed monthly or annually based on your selected plan.
2.2 Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date.
2.3 Price Changes: We will notify you at least 30 days before any price changes take effect.
3.1 Cancel Anytime: You may cancel your subscription at any time from your account settings or by contacting support.
3.2 Effective Date: Cancellations take effect at the end of your current billing period.
3.3 Access After Cancellation: You retain access to paid features until the end of your current billing period.
3.4 No Automatic Refund: Cancelling your subscription does not automatically trigger a refund for the current period.
We offer a 14-day money-back guarantee for your first paid subscription payment:
We may issue prorated refunds for extended service disruptions:
If you were charged incorrectly due to a billing error, we will issue a full refund immediately upon verification.
Refunds are generally NOT provided in the following cases:
6.1 How to Request:
6.2 Processing Time:
6.3 Notification: You will receive email confirmation when your refund is processed.
7.1 Upgrades:
7.2 Downgrades:
8.1 Data Retention: Your data is retained for 30 days after cancellation.
8.2 Data Export: You may export your data before or within 30 days after cancellation.
8.3 Data Deletion: After 30 days, your data may be permanently deleted.
8.4 Reactivation: You may reactivate your account within 30 days without data loss.
Please contact us directly before initiating a chargeback with your bank. Chargebacks without prior contact may result in account suspension. We're committed to resolving billing issues quickly and fairly.
We may update this Refund Policy from time to time. Material changes will be communicated via email. Continued use of the service after changes constitutes acceptance of the updated policy.
If you have questions about our refund policy or need assistance with a refund request:
Email: support@xtide.io
Website: https://xtide.io
We're committed to providing fair and transparent refund terms for all xTide users.