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Support & Help

We're here to help you get the most out of xTide

Welcome to xTide Support! Whether you need help getting started, have questions about features, or want to report an issue, we're here to assist you.

Contact Us

Email Support

Send us an email for general inquiries, technical support, or account assistance.

support@xtide.io

Response time: Usually within 24 hours

Report a Bug

Found a bug or technical issue? Let us know so we can fix it quickly.

Report Issue

Please include steps to reproduce the issue

Common Topics

Getting Started

  • • Setting up your organization account
  • • Inviting staff members
  • • Configuring TipTide, StockTide, and ShiftTide
  • • Mobile app installation and setup

TipTide Help

  • • How tip distribution works
  • • Adding and managing staff
  • • Generating tip reports
  • • Handling tip adjustments

StockTide Help

  • • Managing inventory items
  • • Creating purchase orders
  • • Tracking stock levels and alerts
  • • Supplier management

ShiftTide Help

  • • Creating and managing schedules
  • • Shift swaps and requests
  • • Role and position setup
  • • Time-off management

Account & Billing

  • • Free trial information (30 days)
  • • Subscription plans and pricing
  • • Cancellation and refund policy
  • • Account security and password reset

Beta Program

xTide is currently in beta testing. We're actively developing new features and improving existing ones based on user feedback.

Your input is valuable! Please don't hesitate to share your suggestions, feature requests, or report any issues you encounter.

Response Times

Email Support: We typically respond within 24 hours during business days.

Critical Issues: System outages and critical bugs are prioritized and addressed immediately.

Feature Requests: We review all requests regularly and will update you on the status.

When Contacting Support

To help us assist you quickly, please include:

  • Your organization name and email address
  • Which module you're using (TipTide, StockTide, ShiftTide)
  • A detailed description of the issue or question
  • Steps to reproduce the issue (for bugs)
  • Screenshots or screen recordings if applicable
  • Browser and device information (if relevant)

Additional Resources

Privacy PolicyTerms of ServiceRefund Policy

Still Need Help?

Our support team is ready to assist you

Contact Support
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